Why do I need to have my carpets cleaned?
Apart from the obvious reason of general day to day stains and soiling, it is most important to keep all types of carpets and rugs clean. Tiny particles of soiling build up over time that normal domestic vacuums do not remove – left in the carpet these particles of soiling can lead to premature ageing of the fibres by abrasion each time you walk on them. Our gentle but highly effective cleaning methods help with the removal of these damaging particles whilst also restoring the appearance of your carpets.

Does a dirty carpet affect my family’s health?
One of the most harmful affects of dirty carpet is that it makes your family more sensitive to the illnesses. Your dusty carpet will increase the chances of infections and allergies due to various types of allergens, molds and infectious elements present in it. Athlete’s foot is one of the commonest health problems experienced by the people who use unclean carpet even if they have cut in their feet as they get infected through carpet. Respiratory inflammation is another common problem caused by using dirty carpet in your home in. This problem may cause due to fungus, mold and dust present in the carpet.

Do you also clean rugs & Upholstery ?
Yes!. NW4 Carpet Cleaning can clean most types of rugs & Upholstery.

Friends who have had carpets cleaned by other companies have said that the carpets seemed to get dirty quickly afterwards. Does this happen with your process?
Not with NW4 Carpet Cleaning! Some of the poorer quality operators use soaps or detergents which are not rinsed out of the carpet properly – this then tends to attract soiling to the carpet more quickly. This is probably why your friend had this problem. At NW4 Carpet Cleaning we use the best, most advanced cleaning solutions on the market which are designed not to cause this type of problem.

What are your payment terms?
Payment is to be made in full on completion of any work carried out, unless prior arrangements have been made. I accept Cash ,Bank Transfer & Cheque.

Are you fully trained and insured?
Yes, I hold full public liability insurance and also ‘treatment risk’ insurance, which means I’m insured whilst in your home and on the items that I’m cleaning. NW4 Carpet Cleaning has completed highly specialist training in every service Which is Offered..



Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact 0333 241 3209 or via their website http://www.disputeresolutionombudsman.org/membership/whichtrustedtraders/